FAQ
Have questions? We've got answers. Check our out FAQ that covers most topics. If something you have a question about isn't listed, please feel free to get in touch with us via our contact form. We love hearing from you.
Frequently Asked Questions
What is Paint by Numbers? Paint by Numbers is a fun and relaxing art activity where you paint a canvas that’s divided into sections, each marked with a number corresponding to a specific paint color. It's perfect for both beginners and experienced artists.
How do I get started with a Paint by Numbers kit? Each kit comes with a pre-printed canvas, numbered sections, paints, and brushes. Simply match the numbers on the canvas with the corresponding paint colors, and start painting.
Do you offer custom Paint by Numbers kits? Yes, this is one of our most popular options. You can upload your own image, and we’ll turn it into a personalized Paint by Numbers kit for you. Visit our "Custom Kits" section to learn more about how to create your own.
What sizes do your Paint by Numbers canvases come in? Our canvases come in as a 16"x20" canvas as this is the most popular and easy to use.
How long does shipping take? Shipping times depend on your location. Order can vary between 4 to 18 business days. You will receive a tracking number once your order has shipped.
Where do you ship to? We offer free shipping in Canada, the United States, the United Kingdom, and Ireland. We also ship worldwide for an additional cost.
What is your return policy? We want you to be completely satisfied with your purchase. If there is an issue with your order, such as missing parts or a damaged kit, you can return it within 30 days for a full refund or replacement. Please contact our customer service team for assistance via the contact form.
Do you offer a money-back guarantee? Yes! If you’re not completely satisfied with your Paint by Numbers kit, you can request a full refund within 30 days of receiving your order. Simply reach out to our support team, and we’ll make sure your refund is processed promptly.
Can I track my order? Absolutely. Once your order ships, you’ll receive an email with a tracking number so you can monitor the progress of your delivery.
Do you offer international shipping? Yes, we ship worldwide! Shipping rates will vary depending on your location, and you’ll be able to view the cost at checkout before placing your order.
What types of paint are included in the kit? Our kits include high-quality acrylic paints that are vibrant, easy to work with, and designed for long-lasting color. Each color is pre-mixed and labeled to match the numbered sections on the canvas.
Are the brushes included in the kit? Yes, every Paint by Numbers kit comes with a set of three brushes in different sizes to help you tackle both large and fine details. You can also purchase additional brushes in our store if needed.
Can I use my own paints or brushes? While our kits come with everything you need, you’re welcome to use your own paints and brushes if you prefer. However, we recommend using acrylic paints for the best results on the canvas.
How do I clean the brushes after painting? Simply rinse the brushes under warm water after use. Gently blot them with a cloth or paper towel to remove excess moisture. Make sure to clean them thoroughly to keep them in good condition for future use.
Do you offer discounts or promotions? Yes, we frequently run promotions and offer discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on special offers, seasonal sales, and exclusive discounts.
How do I store my Paint by Numbers kit? For best results, store your kit in a cool, dry place. Once you’re done painting, you can store the canvas in a safe spot or display it proudly on your wall. If you're not finished yet, keep the canvas rolled up in a protective tube.
